TrustedBuilder Kenya respects your privacy and is committed to protecting the personal information you provide when using our website, purchasing our products, or communicating with us.
This Privacy Policy explains how we collect, use, store, and protect your information.
1. Information We Collect
We may collect information that you provide when you:
- Create an account on our website
- Place an order
- Contact us through our website
- Request a quotation
- Subscribe to communications from us
- Make an inquiry about our products or construction services
This information may include:
Information you provide when contacting us
Name
Phone number
Email address
Delivery address
Billing information
Order and transaction details
2. How We Use Your Information
We may use your information to:
- Process and fulfil your orders
- Arrange product deliveries
- Provide quotations and construction services
- Respond to inquiries and customer requests
- Communicate with you about your orders
- Provide customer support
- Improve our products, services, and website
- Prevent fraudulent or unauthorized activities
- Meet applicable legal and regulatory requirements
We will only use your personal information for legitimate business purposes
3. Payment Information
Payments may be processed through third-party payment providers.
TrustedBuilder Kenya does not need to store your complete card or other sensitive payment credentials when payment is processed through an external payment provider. Payment providers may have their own privacy policies and terms governing how they handle your information.
4. Sharing Your Information
We do not sell or rent your personal information.
We may share necessary information with trusted third parties where required to provide our services, including:
- Delivery and logistics providers
- Payment service providers
- Website hosting and technical service providers
- Professional service providers
- Government authorities or other parties where required by law
We only share information that is reasonably necessary for the relevant purpose.
5. Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website usage, and support certain website functions.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
6. Website Security
We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. Third-Party Websites
Our website may contain links to third-party websites, services, payment providers, or other platforms.
TrustedBuilder Kenya is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
8. Your Privacy Rights
Depending on applicable Kenyan law, you may have rights concerning your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal information where legally permitted
- Object to or restrict certain uses of your information
- Withdraw consent where processing is based on consent
Requests concerning your personal information should be directed to TrustedBuilder Kenya.
9. Children’s Privacy
Our website is not specifically directed at children. We do not knowingly collect personal information from children without appropriate consent or legal basis.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, or applicable legal requirements.
Any changes will be published on this page with an updated revision date.